Warranty questions on the stepper hydraulics, missing handwraps in a red upgraded box, Bluetooth pairing trouble with the music trainer — message the desk and a human responds during Mountain Time business hours, usually within 24 hours.
Include your order number and the product (heavy bag, stepper, kids inflatable, music machine) in the subject line. Cuts the back-and-forth in half.
Monday – Friday, 9 a.m. to 5 p.m. Mountain Time. Voicemail outside business hours — calls returned the next business morning.
Most common questions are already answered on the FAQ page — bag arrives stiff, base needs sand fill, red version ships handwraps not gloves, stepper display cable replacement. Worth a 30-second scroll before clicking send.